Nook RMA/Returned Goods Information
Please read the Returned Goods Policy below, download and complete the RMA Request Form to receive a Return Material Authorization (RMA) number.
SHIP ALL RETURNS TO:
Nook Industries, Inc.
4950 East 49th Street
Cleveland, Ohio 44125-1016
phone: (216) 271-7900 | (800) 321-7800
fax: (216) 271-7020
Returned Goods Policy
A. Only goods with a Return Authorization Number issued by Nook Industries will be accepted for return. Return freight is to be prepaid. Returned goods are subject to Nook Industries inspection.
B. RMA# must appear on outside of package and on packing slip.
C. Inspection fee is $150.00 minimum. Price is subject to change depending on items returned and labor. Customer will be notified when inspection is completed.
D. Material must be returned to Nook within 10 days after RMA is issued. If a Debit Memo is issued, please return with material.
E. Goods for return to stock must be unused, unaltered, in re-sellable condition and returned to Nook within 60 days from invoice. Screws must be at least 36" long. There will be a minimum restock fee of 25% on all returned items. Any products returned for restock credit must have prior written
F. Product ordered in error (under $100 net) not subject to refund/exchange/return.
G. Screw jacks, electric cylinders, CC cylinders, mini-lift actuators, machined acme or ball screw assemblies, and slides are not returnable unless
they were shipped in error by Nook Industries.
H. SBN or standard ball nuts will incur a $125.00 charge for reloading. All others with be $175.00 or more depending on number of bearings used.
I. Where applicable customer will be notified of the results of inspection and will have ten working days to advise Nook of action desired. If no word is received by Nook within the 14 working days, customer’s material will be returned freight collect.
J. Shipping dates are based on current availability of materials, production schedules and timely receipt of all necessary order information.