Nook RMA/Returned Goods Information

Please read the Returned Goods Policy below, download and complete the RMA Request Form to receive a Return Material Authorization (RMA) number.

SHIP ALL RETURNS TO:
Nook Industries, Inc.
4950 East 49th Street
Cleveland, Ohio 44125-1016

phone: (216) 271-7900 | (800) 321-7800
fax: (216) 271-7020
 

RETURNED GOODS POLICY:

A. Only goods with a Return Authorization Number issued by Nook Industries will be accepted for return. Return freight is to be prepaid. Returned goods are subject to Nook Industries inspection.

B. RMA# must appear on outside of package and on packing slip.

C. Inspection fee is $150.00 minimum. Price is subject to change depending on items returned and labor. Customer will be notified when inspection is completed.

D. Material must be returned to Nook within 10 days after RGA is issued. If a Debit Memo is issued, please return with material.

E. Goods for return to stock must be unused, unaltered, in resalable condition and returned to Nook within 60 days from date of invoice. Screws must be at least the shortest threaded stocked lengths indicated in our catalog.

F. Product ordered in error (under $100 net) not subject to refund/exchange/return.

G. Screw jacks, electric cylinders, CC cylinders, mini-lift actuators, machined acme or ball screw assemblies, cut shafting and slides are not returnable unless they were shipped in error by Nook Industries.

H. SBN Ball Nuts will incur a $125.00 charge for reloading. All other Ball Nuts will incur a $175.00 charge for reloading.

I. Customer will be notified of the results of inspection and will have ten working days to advise Nook of action desired. If there is no communication received after thirty days, customer’s material will be returned freight collect.

J. Shipping dates are based on current availability of materials, production schedules and timely receipt of all necessary order information.

K. Only Cut screws greater than 6ft. (72 inches) with no machining can be returned with a 25% restocking fee.

RMA Contact:

For questions on the above return policy, please contact us.